FAQ
SUPPLIES CONCERNS:
How do I get more supplies?
Simply dial the number on your Equipment ID sticker: 216-271-5800 and press “2” for the supply department. You will need your Equipment ID so that we order the correct toner.
Where do I find my Equipment ID?
On the front of all Blue Technologies equipment is a silver label with our logo, contact information and an alpha numeric code. (ie: A8765). This code is your equipment ID. It is vital in creating your service call and when ordering supplies. Please be sure you have it when communicating with us.
How long does it take to get my supplies?
Blue Technologies uses a 2-day shipping process through UPS.
What is the shipping charge for my supplies?
Blue Technologies charges $7.50 for 2-day UPS shipping.
Will my older supplies work with my new machine (toner & staples)?
No, you will not be able to use the same supplies. Make sure your unused supplies are returned when upgrading your equipment.
How do I know that the person calling me is my vendor and not a " toner phoner or paper pirate"?
Caller ID is unavailable. A refusal to provide their phone number for you to call them back.
The use of high-pressure tactics. The constant insistence on ordering now.
Instant payment request. A “free offer” followed by a requirement to pay for something
What do I do if I am scammed by a "toner phoner or paper pirate"?
1. Educate your staff on how to handle calls and who should handle calls
2. Make sure that they know who their vendor is so they can better protect your company
3. Refuse delivery
4. If the package is already opened; they will refuse your return and demand payment.
5. Contact the business and send a certified letter about what has taken place
6. Return the package COD
7. Contact the Better Business Bureau and place a certified complaint
SERVICE CONCERNS:
"I would like to talk to a “live person” rather than auto-attendant.”
I understand, however, it is actually quicker and easier to place a service call via the automated attendant than it is to get a live body on the line for you. The dispatchers who are on the line right now are retrieving service calls now so your automated call is dispatched faster than a live call. May I connect you with our automated service - or - would you prefer to be put on hold until someone is available.
I am experiencing error codes with my color machines, what can I do?
First try opening/shutting front door. If this does not work, try restarting machine 1st. (make sure you hit the main switch generally on left side of machine). If this also does not work, place a service call.
Is there anything I can do to see if I can fix my equipment myself?
When receiving error codes, try restarting machine 1st. (make sure you hit the main switch generally on left side of machine)
I am experiencing lines on my prints copies/scans.
Take a clean, dry cloth and lift the lid of the feeder. Wipe the glass strip where the scanning device is located. This usually eliminates most service calls for lines. If not, place a service call.
I am experiencing ERROR CODE 4901.
Before you place a service call, try a hard restart on the machine. Many times this cancels out the need for service.
I want to receive a confirmation you will be coming to service my equipment.
Make sure to ask for a confirmation fax back.
Why am I being charged for IP Maintenance?
Blue Technologies’ IP Maintenance ensures we will get there within (5) hours to service your account. In order to be covered by this warranty program for your IP, we must charge for the services it provides. The technicians who are assigned these calls bring the required experience and expertise to walk into various network and office environments and trouble shoots so that our products work well for you.
If you do not pay for IP Maintenance, you will be billed for time and materials AND, you will be serviced once all IP Maintenance customers have been serviced. The first hour bills at $125 and then you will be billed $31.25 for every quarter hour after that. Sometimes this falls within the (5) hour response time but most often it does not.
When will I receive training on machine and can I schedule additional training
The correct process for MFP installations is that our delivery team will arrive first to remove your existing equipment and place your new equipment. Next a technician will arrive to complete the installation and connection to your network. Finally your sales person or Customer Service Manager should contact you to coordinate training within 48 hours of your delivery. If this has not taken place, please send an email to: Info@btohio.com and we will coordinate. Additional training can be scheduled by contacting the branch office who secured your equipment. We will have the right person contact you to schedule.
ADMINISTRATIVE CONCERNS:
I would like to request a buyout
If you are seeking a buyout of your existing lease, please email Shirley Sefchick at ssefchick@btohio.com. Type “Please provide Buyout on Lease #___________” in the subject area and we will execute your request for you. Be sure to include your contact information in the event we need more information.
I would like to create or cancel service a contract.
If you are creating or cancelling a service contract, please email Rachell Johns at rjohns@btohio.com. Type “Service contract” in the subject area and we will execute your request for you. Be sure to include your contact information in the event we need more information.
I need help with an invoice.
If you are requesting a copy of an invoice, or have a question about an invoice, please email Vicki Fetterman at vfetterman@btohio.com. Type “Invoice number ____” in the subject area and we will email back a scan of the invoice –or call you- depending on what you are requesting. Be sure to include your contact information in the event we need more information.
I need to change my billing address.
If you are changing your address, please email Vicki Fetterman at vfetterman@btohio.com. Type “Address change” in the subject area and we will make the necessary changes for you. Be sure to include your contact information in the event we need more information.
I want to pay a bill via credit card.
In order to pay your bill, we will need your customer number, located on the invoice you want to pay. Then we will need your credit card number, security code, and expiration date, name of the card holder, dollar amount and how you wish to receive your receipt.
What are Blue Technologies’ mailing addresses?
Cleveland/Akron/Canton:
PO Box 31475
Independence, Ohio 44131
Columbus:
PO Box 31786
Independence, Ohio 44131
KONICA MINOLTA EQUIPMENT CONCERNS
How do I find the MAC address of the machine?
(3) Options:
- utility counter, administrator, network settings, detailed information
- utility counter, user settings, print pages, confirmation page
- utility counter, admin mode, reports, settings list
Where to find meter counts (machine or webpage)?
Machine: Touch utility counter and then meter count is located on the left side of screen
Webpage: When you log in as a public user on the left side of screen, it is located under the tab called “Device Information” and then click on meter count
Where is the main switch for the copier located?
This could be three different places depending on the model:
- Inside of the front door
- back left corner of machine
- behind the small cover in front of the machine
What is an alternative web browser if internet explorer does not work correctly with webpage of copier?
Firefox
How do I locate the computer name if using a host name for the SMB or FTP utility on a local user computer?
Xp, Vista, 7: double click on my computer and click view system info on right hand side in xp and located below address bar in vista and 7 and click computer name tab
How do I receive confirmation pages for my fax?
The default is set to receive only when the transmission fails. You can place a service call to have this edited by a technician.
How do I check the job list on the machine to find out if my scan went through?
Touch the utility counter then click job list on right side of the screen. Then touch job details on bottom right of screen. Finally, click scan and then job history.
How do I default my color copier & print driver to black and white?
- Select quality tab in the print driver for any color machines
- Set the copier to black then hit utility counter
- Select user settings
- Touch initial settings or copier settings and then current settings
- The default is the KMBS factory default.
